Company Description:
Fifty Six Law is seeking a motivated New Business Executive to join our growing Contentious Probate team. As specialists in inheritance disputes and will challenges, we provide comprehensive legal services to clients across England and Wales. We offer a supportive environment focused on professional development, with opportunities for career advancement. Our collaborative team culture ensures guidance and mentorship from experienced colleagues and departmental leadership.
Role Description:
This is a full-time hybrid role for a New Business Executive focusing on client acquisition and intake for our Contentious Probate team. The successful candidate will be the first point of contact for potential clients, managing incoming leads through phone calls, website contact forms, and email enquiries. You’ll play a crucial role in growing our practice by qualifying leads, onboarding viable clients (typically on No Win No Fee arrangements), and preparing comprehensive client information bundles for handover to our solicitor team. Based in Manchester with flexibility for remote working.
Key Responsibilities:
– Managing and responding to all incoming new business enquiries via phone, email, and website contact forms
– Conducting initial client consultations to assess the viability of potential contentious probate cases
– Qualifying leads based on established criteria and case merit assessment
– Explaining our No Win No Fee arrangements and other funding options to prospective clients
– Gathering essential case information and documentation during initial client contact
– Preparing comprehensive client information bundles for smooth handover to the solicitor team
– Maintaining accurate records of all enquiries and conversion rates in our CRM system
– Following up with potential clients who require time to consider our services
– Coordinating with the solicitor team to ensure seamless transition of new matters
– Contributing to the development of intake procedures and best practices
Qualifications:
– Excellent telephone manner and interpersonal skills
– Strong ability to build rapport and trust with distressed or emotional clients
– Exceptional organizational skills and attention to detail
– Proficient with CRM systems, Microsoft Office, and legal software
– Ability to quickly assess and prioritize leads
– Empathetic approach to client care with professional boundaries
– Strong commercial awareness and understanding of business development
Experience:
– Previous experience in a client-facing role, preferably in legal services
– Experience with lead qualification or sales support would be advantageous
– Knowledge of contentious probate matters beneficial but not essential
– Customer service or call centre experience valued
– Recent graduates with relevant work experience are encouraged to apply
Salary:
Competitive salary based on experience and qualifications, with an upcoming bonus scheme linked to successful client conversions and opportunities for progression.